Refund and Returns Policy
Overview
At Mohave Apparel, we strive to provide high-quality products and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and procedures for returning items and obtaining refunds.
Returns
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Have the receipt or proof of purchase.
Return Period
You have 30 calendar days from the date you received your item to initiate a return. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Personal care items (e.g., undergarments, socks)
Refunds
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [Your Email Address] and send your item to: [Your Physical Address].
Shipping Returns
To return your product, you should mail your product to: [Your Physical Address].
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [Your Email Address] with details of the product and the issue. We will respond promptly and work to resolve the situation to your satisfaction.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Mohave Apparel
[Your Physical Address]
[Your Email Address]
[Your Phone Number]
By making a purchase from our site, you agree to our Refund and Returns Policy.
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Shipping & Delivery Policy
Introduction
Thank you for shopping at Mohave Apparel. We are committed to providing you with excellent service and ensuring that your order is delivered promptly and efficiently. This Shipping & Delivery Policy outlines the terms and conditions related to the shipping and delivery of your purchases from our website.
Shipping Destinations
We ship our products worldwide. Please note that delivery times and shipping costs may vary depending on your location.
Shipping Rates and Delivery Times
Domestic Shipping (Within [Your Country])
- Standard Shipping: [X – Y] business days
- Expedited Shipping: [A – B] business days
- Overnight Shipping: 1 business day
International Shipping
- Standard International Shipping: [X – Y] business days
- Expedited International Shipping: [A – B] business days
Shipping rates are calculated based on the weight and dimensions of your order, as well as your shipping location. The total shipping cost will be displayed at checkout.
Order Processing
- Processing Time: Orders are typically processed within [1-2] business days. Processing time may vary during peak seasons or due to high order volumes.
- Order Confirmation: You will receive an order confirmation email once your order has been placed. This email will include your order number and details of your purchase.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow [24-48] hours for the tracking information to update.
Delivery
- Delivery Timeframes: Delivery timeframes are estimates and are not guaranteed. While we strive to meet these estimates, there may be delays due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.
- Failed Deliveries: If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions on how to arrange for a redelivery or where to pick up your package. It is your responsibility to follow up with the carrier for redelivery or collection.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, and taxes may be applied by your local customs office. These charges are the responsibility of the recipient. Mohave Apparel is not responsible for any additional charges incurred during the shipping process.
Shipping Address
Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize that you have entered an incorrect address, please contact us immediately at [Your Email Address].
Lost or Damaged Packages
- Lost Packages: If your package is lost during transit, please contact us at [Your Email Address]. We will work with the carrier to locate your package or arrange a replacement.
- Damaged Packages: If your package arrives damaged, please contact us immediately at [Your Email Address] with photos of the damaged item and packaging. We will arrange for a replacement or refund.